How can I contact BDO customer service for free?

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To contact BDO Unibank customer service for free, you can use their domestic toll-free numbers, international toll-free hotlines, or digital channels.

1. Domestic Toll-Free Numbers (Philippines)

These numbers are free when calling from a landline of the corresponding service provider:

  • PLDT / Globe Landlines: Dial #8888-0000.
  • Other Domestic Toll-Free:
    • PLDT: 1-800-10-631-8000.
    • Globe: 1-800-8-631-8000.
    • Digitel: 1-800-3-631-8000.
    • Bayantel: 1-800-5-631-8000.

2. International Toll-Free Numbers

If you are outside the Philippines, you can use the International Access Code (IAC) for your country followed by +800-8-CALLBDO (2255-236).

  • Example for USA/Canada: Dial 011-800-8-2255-236 from a landline.
  • Note: These are typically free from landlines, but mobile service providers may charge for the call.

3. Free Digital Channels

  • Email: Send your concerns to callcenter@bdo.com.ph.
  • Facebook Messenger: Search for the official BDO Unibank Facebook page (look for the blue checkmark) and send a private message.
  • BDO Online Banking: Log in to your BDO Online Banking account and use the “Send Message” feature for account-related inquiries.

4. BDO Network Bank (For Rural Banking)

  • Hotline: (082) 233-7777.
  • Email: customerservice@bdonetworkbank.com.ph.

Tip: For immediate assistance with lost or stolen cards, it is best to call the main hotline at (+632) 8888-0000 directly, though standard call charges may apply if not using a toll-free landline.

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